Welcome to grailtureen.shop. We are committed to providing our customers with a clear and transparent shopping experience. If you are not satisfied with your purchase, we offer return and refund services subject to the terms outlined below.

I. Return Policy

We offer our customers a hassle-free 30-day return service. You may request a return within 30 days, calculated from the date you receive your merchandise.

To be eligible for a return, the following conditions must be met:

The item must be unused and not severely damaged.
The original packaging and accessories must be intact.
Valid order information must be provided.

Eligible return requests will be accepted, and subsequent processing will be arranged.

II. Refund Policy

Once we have received and inspected the returned item(s), we will initiate the refund process.

Refund Processing Time: Refunds will be processed within 3 business days.
Refund Method: The refund will be credited back to your original payment account.

Please note that the actual time it takes for the funds to appear in your account may vary slightly depending on the processing speeds of your payment platform or bank.

III. Return Procedure

Contact Customer Service to submit a return request.
Receive return confirmation and shipping address details.
Ship the item back according to the provided instructions.
A refund will be issued once our warehouse has inspected and approved the returned item.
IV. Shipping Costs

Returns for Non-Quality Issues: The customer may be responsible for covering the round-trip shipping costs.
Returns Due to Product Quality Issues: We will cover the relevant shipping costs.
V. Important Notice

Due to long-term cash flow pressures and persistent debt issues impacting our operations, we have made the decision to conduct a clearance sale on all items across our site—selling them at a loss to liquidate inventory. During this clearance period, order volumes are expected to be high; consequently, the processing time for returns and exchanges may fluctuate slightly. However, we remain committed to doing our utmost to ensure that this process proceeds as smoothly as possible.

VI. Service Area

This website serves customers exclusively within the United States. All orders are processed and shipped within the U.S.

Thank you for your understanding and support of grailtureen.shop.